This policy applies to bookings made directly with Villa 80 Bentota, including through our website. If you booked through Booking.com, Airbnb or another booking platform, please follow the terms in your booking confirmation and manage any cancellation through that platform.
Deposit and booking confirmation
A deposit equal to the first night’s accommodation charge is required to confirm your booking. We’ll send you the deposit amount, payment instructions, payment deadline and balance due date in writing. Your booking is confirmed once we receive your deposit and send you written confirmation. If we don’t receive the deposit by the deadline, we may release the dates.
Cancellations and no-shows
To cancel a direct booking, contact us in writing using the details in your booking confirmation. Please include your name and booking reference. We calculate notice in calendar days from the date we receive your cancellation to your scheduled check-in date, using Sri Lanka local time.
| When we receive your cancellation | What we refund |
|---|---|
| 31 or more days before check-in | We refund all accommodation payments received, including your deposit. |
| 7–30 days before check-in | We retain 25% of the one-night deposit and refund the rest of your accommodation payments. |
| 0–6 days before check-in, or a no-show | We retain the one-night deposit and refund any accommodation payments received above that amount. |
A no-show is when you don’t arrive on your scheduled check-in date and haven’t agreed to a later arrival with us. If you’re delayed, please contact us as soon as possible.
Exceptional circumstances
If exceptional circumstances mean you need to cancel at short notice, please contact us as soon as possible. We’ll review your situation individually and may issue a partial or full refund of the accommodation payments you’ve made, including your deposit. We’ll confirm our decision in writing.
Refunds
We’ll confirm the refund amount in writing and return it through your original payment method where possible. If Villa 80 Bentota cancels your booking, we’ll refund all accommodation payments we received for it. Your rights under applicable law still apply.
Contact us anytime for further information.